Refund policy

Refund Policy for Trekit

At Trekit, we prioritize delivering exceptional travel experiences and ensuring customer satisfaction. Our refund policy is designed to provide clarity and transparency in the event you need to cancel or modify your travel plans. Please read the following terms carefully.

At Trekit, we strive to provide our customers with the best travel experiences and support. If you need to cancel or modify your booking, our refund policy ensures a smooth and transparent process. Refunds are subject to the terms and conditions of the respective service providers, including airlines, hotels, and tour operators. In most cases, cancellation fees may apply, and the refundable amount will depend on the cancellation policy of the service booked. For eligible refunds, Trekit will process your request within 7-10 business days. Please note that convenience fees and service charges are non-refundable. For assistance with cancellations or refund requests, contact our customer support team .

1. General Refund Terms

• Refunds are subject to the terms and conditions of the specific travel package, flight, accommodation, or service purchased.
• Any request for a refund must be submitted in writing through our support portal or email at trekitnow@gmail.com .

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Cancellations: If you cancel your booking within the cancellation period specified at the time of purchase.
• Travel Provider Cancellations: If the airline, hotel, or service provider cancels the booking due to unforeseen circumstances.
• Force Majeure Events: In the event of natural disasters, government restrictions, or other force majeure situations, refund eligibility will be determined case-by-case.

3. Non-Refundable Items

The following items are typically non-refundable unless otherwise specified:

• Discounted or promotional bookings.
• Service fees, taxes, and other ancillary charges.
• Last-minute bookings or reservations marked as “non-refundable.”

4. Cancellation Fees

Cancellation fees may apply as per the terms outlined in your booking confirmation. These fees will be deducted from the total refund amount.

5. Refund Processing Time

• Refund requests will be reviewed and processed within 10-15 business days of receipt.
• Depending on your payment method, refunds may take an additional 5-7 business days to reflect in your account.

6. Special Cases

• If you reschedule your booking, refund policies may vary depending on the new travel dates and availability.
• Partial refunds may be granted if only a portion of your travel package is canceled.

7. Contact Information

For assistance with refunds, cancellations, or further inquiries, please contact our customer service team:

• Email: trekitnow@gmail.com
• Phone: +91 85954 93558

8. Changes to the Refund Policy

Trekit reserves the right to modify this refund policy at any time. Changes will be communicated via our website and will apply to all bookings made after the policy’s effective date.

Thank you for choosing Trekit. We are committed to making your travel experience smooth and hassle-free.